Refund policy

Return and Refund Policy

Last updated: July 13, 2026

General Return Policy

Except where required by applicable consumer law, Lavie Vibe does not accept returns or exchanges for change of mind, incorrect selection, or other non-defective items. Please review product details and your order carefully before completing checkout.

This policy does not limit any rights that cannot legally be excluded in the customer's country or region.

Order Changes and Cancellations

If you need to request an order change or cancellation, contact lavievibeofficial@gmail.com as soon as possible. We cannot guarantee changes or cancellations after an order has entered processing or has been dispatched.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact lavievibeofficial@gmail.com promptly with your order number and clear photos or video showing the issue. We will review the claim and, when approved, provide an appropriate remedy such as a replacement, partial refund, or refund.

Do not send any item back without contacting us and receiving return instructions. Unauthorized returns may not be accepted. An approved return address will be provided privately as part of the return instructions.

Returns Required by Law

Where applicable law grants a mandatory cancellation, withdrawal, return, repair, replacement, or refund right, Lavie Vibe will honor that right.

For eligible orders delivered to consumers in the European Union, the statutory 14-day withdrawal right may apply. The 14-day period generally begins when the goods are delivered. Returned goods must be unused except for handling reasonably necessary to inspect them, and should be returned with their original packaging where possible. Unless Lavie Vibe agrees otherwise or applicable law requires otherwise, the customer is responsible for return shipping costs.

Non-Returnable Items

To the extent permitted by law, we do not accept returns of personalized or custom-made products, gift cards, used or damaged items not caused by Lavie Vibe or the carrier, or items returned without authorization.

Refunds

Approved refunds are issued to the original payment method. After a refund is processed, banks and payment providers may require additional time to post the funds to your account. Original shipping fees, customs duties, import taxes, and other third-party charges are non-refundable unless applicable law requires otherwise.

Contact

For questions about returns, cancellations, damaged items, or refunds, contact Lavie Vibe at lavievibeofficial@gmail.com.